Privacy Policy

1. Who we are

AirplaneClaim (airplaneclaim.com) is an independent information website. We provide guidance about flight delay and cancellation compensation rights under UK law. For the purposes of data protection law, AirplaneClaim is the data controller.

2. What data we collect

This website does not require you to create an account or provide personal information. We may collect limited data automatically:

• Browser type and version
• Pages visited and time spent
• Referring website
• Approximate location (country/city level)
• Device type

This data is collected via analytics tools and is used in aggregate to understand how visitors use our website. It is not used to identify individuals.

3. Cookies

We use cookies to improve your experience and to understand how our website is used. For full details, please see our Cookie Policy.

4. Affiliate links

When you click an affiliate link to AirHelp, you leave our website and are subject to AirHelp's privacy policy. We may receive information from AirHelp confirming that a referral was made, but we do not receive your personal details, claim details, or compensation amounts.

5. How we use your data

Any data we collect is used to:

• Improve and maintain our website
• Understand visitor behaviour in aggregate
• Ensure our content remains relevant and useful

We do not sell, rent, or share your personal data with third parties for marketing purposes.

6. Data retention

Analytics data is retained for up to 26 months. We do not store personal data beyond what is automatically collected by analytics tools.

7. Your rights

Under UK data protection law (UK GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Lodge a complaint with the Information Commissioner's Office (ICO)

8. Third-party services

We may use third-party services such as Google Analytics or Vercel Analytics. These services have their own privacy policies which govern their use of your data.

9. Changes to this policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact

If you have questions about this privacy policy or wish to exercise your data rights, contact us at info@airplaneclaim.com.